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Trouble-free Returns As a GeeWhizMinis.com customer your satisfaction
is very important to us. Most deep-discount online retailers have an "all sales
are final" approach to customer returns. At GeeWhizMinis.com, we offer you the
option of returning or exhanging items that don't meet your needs. Here is our
return policy: Return Policy If you are not completely satisfied with the items
that you purchased, please contact us within 24 hours at info@GeeWhizMinis.com
As soon as we receive your request, we will send you an email within 24 hours.
Please include your name, account ID and order number in the body of the message
along with the reason that you are requesting a return or exchange. Please note
that all items must be returned to us in the original unopened condition as we
shipped to you. . We will not accept returned merchandise with any of the above
items missing. In addition, we will not accept returned items that have been used
or altered in any way. This also applies to merchandise that is returned damaged,
scratched, marked, soiled, misused or changed in any way. Returned items that
have odors from cigarettes, cigars, perfumes, fragrances, food, wetness, etc will
not be accepted as a legitimate return. All returns and exchanges must be received
by GeeWhizMinis.com within 21-days of receipt of the item purchased. Refund Policy
Once we receive your returned order, we will credit the appropriate account within
7-14 days; we also send you an email to let you know the refund is complete. A
15% restocking fee is applied to all items returned for refund. Please note, shipping
charges are non-refundable. In addition, any items that are refused at the time
of delivery will still incur a 15% restocking fee and shipping fee. Cancelled
Orders All orders that are cancelled by the customer prior to shipping will incur
a 7% transaction cancellation penalty fee. If for any reason GeeWhizMinis.com,
LLC cancels an order and does not ship the product to the customer, the 7% transaction
penalty fee will be waived. For your protection, we strongly recommend that when
you send a return to GeeWhizMinis.com you use a shipping carrier that provides
tracking information. We are not responsible for returned packages that are lost
or damaged in any way. The return of any item will be at your own expense. Please
make sure that you use a shipping carrier that requires a signature confirmation
on delivered parcels. It is your responsibility to return items using the appropriate
packaging materials. We will not accept any losses or damages which may occur
in transit. We reserve the right to refuse a return on any item that does not
meet the criteria of our return policy. Items that are refused will be immediately
sent back to the buyer that purchased the merchandise from GeeWhizMinis.com. Please
note that you are responsible for all postage and shipping charges on returned
merchandise. Postage charges are not refundable. Only the value of the items purchased
qualifies for a refund. All orders delivered will require a signature by the person
who placed the order or a person that is designated at the shipping address to
sign and receive parcels. Any orders which are damaged in transit must be reported
to us immediately by sending an email to info@GeeWhizMinis.com. Please remember
to include your order account ID number. If an order has been lost or stolen in
transit by the courier company we will instruct a full investigation to be carried
out. Once an order has left our distribution center and is in the possession of
the courier company, we will not be responsible if the parcel is lost, stolen,
damaged or tampered with in any way. Any claims on lost, stolen or damaged merchandise
will be the responsibility of the courier company. All returns must be sent back
directly to GeeWhizMinis.com. Please note that the manufacturers of the merchandise
sold on GeeWhizMinis.com are not responsible for providing you with returns, refunds,
exchanges, store credits, repairs or any other claims relating to the purchase
of merchandise from GeeWhizMinis.com. Return Shipping Instructions If you wish
to return your order you must advise us within 24 hours from the date you placed
the order by emailing us at info@GeeWhizMinis.com. Please include your name, address,
account ID and the reason why you would like to return your order. Please note,
once an order has been shipped from our distribution center and is in the possession
of the courier company, we can not cancel the order. You must return the order
to us once you have received it. Please do not open the package; just simply take
it to your local post office and send it back to us via a registered service.
Once we receive your returned order, we will refund you within 7-14 days. Please
note, any postage you pay will not be refunded, just the value of the items purchased
in the order. Thank you for shopping at GeeWhizMinis.com. We greatly appreciate
your patronage. We will work hard to provide you with great products at competitive
price points. Please feel free to send us your comments at info@GeeWhizMinis.com.
We will do our best to continue to improve your online shopping experience with
us. If you would like to return your product as described above, please email
info@GeeWhizMinis.com or call us Toll Free at 877-406-6354. |
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